TOURS BY GROUP, TERMS AND CONDITIONS
We are Tours by group Travel agent in Laos. and we look forward to the opportunity to act as your booking agent for your travel needs. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to tours by group. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services
Deposits and Payment
Require deposit $50. Payment for online reservations is accepted in U.S. dollars. Payments for tours are accepted in cash (including Laos Kip, U.S. Dollar, Thai Baht, or Euro) or credit card with applicable bank surcharge fees.
Cancellations and Changes
Cancellations are accepted by email any time during working hours 8:00 a.m. to 9:00 p.m. Phone cancellations are not accepted. Notification by phone must be followed by email.
The following cancellation fees apply:
- Flight delay, weather can move the tour to other date as arrival
- Free cancel with full refund before 1 week
- Cancel less than one week before the given tour meeting time and date- 30% fee in addition to any 3rd party charges.
- 0 hrs to 24 hrs before the given tour meeting time and date – No Refund
Refunds apply to the cost of the tour and may exclude bank transaction fees.
Testimonials
I spent a fascinating and hugely enjoyable day with Eric touring the Plain of Jars sites 1,2 and 3 and the surrounding area. Eric was knowledgeable, friendly and professional, as he had been since my first enquirey. I really appreciated having a tour that addressed my interests and being able to appreciate the calm and beauty of the jars without lots of people around. Highly recommended.
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It’s been my dream to go back to the area that I born, and would not have been possible without the indispensable service from Eric and his tour company. We didn’t know where to start. Eric arranged a driver for us from Vientiane to Vang Vieng, Mr Xiong and his wife, with plans on going to another town during mid morning the next day. However, our circumstances changed (learning that in order to get to our destination, we’d had to leave first thing in the morning and not mid-morning) caused us to change our schedule. Eric’s team graciously made last minute (more…)
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We were a family with 2 teenagers that had 2 days to see Vientiane and Vang Vieng. Eric made a perfect tour for us, nice hotel, good service. We did not feel rushed at all, we saw the important thing in Vientiane and than after the long bus drive from Luang Prabang he also took care of us. Refreshments on the road and arrived safe in Vang vieng. It was very hot and he offer a stop by a cave for swimming where we can take a cold shower of course included in the price. We spend a day wishing in Baan Xieng on the river kayaking with them (another company). (more…)
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My friend and I took a 6 day road trip and used Eric’s car services. It was fantastic I communicated with Eric via WhatsApp pretty much each day with any changes and he replied each time straight away, which made our trip so easy. We just wanted a driver (no guide) which he arranged. Our driver was great, so friendly and couldn’t do enough for us. His English was ok and we managed. I would definitely use Eric and his company again.
Thank you and we had the most amazing Trip in Laos!! Definitely coming back again!!
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This was a really great tour – definitely exceeded my expectations! We booked a group tour but wound up getting a private tour. Our driver took us an hour into the mountains on a dirt road to a Hmong village. Then we hiked through the countryside, had lunch with our guide (who was really great – we learned a lot!) and spent the afternoon at the waterfall before getting a ride back to our hotel. I would highly recommend to anyone who enjoys trekking and wants to see more of the Laotian countryside without going too far from Luang Prabang.
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