TOURS BY GROUP, TERMS AND CONDITIONS
We are Tours by group Travel agent in Laos. and we look forward to the opportunity to act as your booking agent for your travel needs. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to tours by group. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services
Products and Suppliers
We sell a variety of travel related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, which is referred throughout this Agreement.
Deposits and Payment
Payment must be made in full before your tour is confirmed. Payment for online reservations is accepted in U.S. dollars. Payments for tours are accepted in cash (including Laos Kip, U.S. Dollar, Thai Baht, or Euro) or credit card with applicable bank surcharge fees. The daily exchange rate is used for calculations. Any banking transfer, credit card, and Paypal fees have to be paid/covered by the sender/client/partner/customer.
Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.
Cancellations and Changes
Cancellations are accepted by email any time during working hours 8:00 a.m. to 9:00 p.m. Phone cancellations are not accepted. Notification by phone must be followed by email.
The following cancellation fees apply:
- Flight delay, weather can move the tour to other date as arrival
- >48 hrs before the given tour meeting time and date – 10% fee in addition to any 3rd party charges.
- 24 hrs to 48 hrs before the given tour meeting time and date- 30% fee in addition to any 3rd party charges.
- 0 hrs to 24 hrs before the given tour meeting time and date – No Refund
Refunds apply to the cost of the tour and may exclude bank transaction fees.